You may return most products for a refund within 30 days of our delivery, that is, from the date that the products leave our office, subject to the following terms and conditions.
We do not accept returns of, nor issue refunds for, certain products (Non-Returnable Products), including:
- Any special order product that we supply to you upon your request.
- Any product that is returned without your having opened the package and inspected its contents (that is, you did not even open the package).
- Any product that is returned more than 30 days after shipping regardless of the shipping method that you choose and its shipping period.
- Any product that is not received by our office in its original brand new condition, or is damaged or missing parts, or has signs of use or misuse, or is not suitable for resale. (We accept risk of loss and title for returned products only upon our receipt of the products. Please insure your returned products with your shipping agent so that you may claim compensation from them in case they are damaged during transit.)
- Any product that is returned without fully paid postage.
- Any product that is returned without your original invoice. (We do not accept copies of your original invoice.)
- More than 1 copy of the same product.
- More than 50% of the total product cost from the same order or more than USD50 worth of products from the same order, whichever is lower.
- All delivery / mailing / shipping fees.
Return of non-returnable products
If you return any Non-Returnable Products:
- We will not accept their returns nor refund you. Our receipt of such products does not constitute our acceptance thereof.
- You may request us to return the products to you at your own cost plus a USD5.00 handling charge. Otherwise, we will dispose of your products after 30 days of receipt.
Return of returnable products
If you return any products that are not Non-Returnable, please:
- Notify us in advance so that we may assist you.
- Pack the products securely in a tough box of the right size.
- Use lots of tough packing materials to wrap and protect the products so that they do not move about within the box and can withstand rough abuse during transit.
- Include your original invoice (not copies) to ensure proper credit.
- Use a shipping service with tracking facility to protect yourself against loss or damage of your returned products during transit.
- Send them to:
MooTees Pte Ltd
Blk 2021 Bukit Batok Street 23 #02-206
Acceptance of returns
We will inform you in writing via email if we accept your returned products only after we have received them.
If we accept your returns:
- We will refund you the price of the returned products less
- a 20% restocking fee and
- a 10% credit card processing fee if you had paid by credit card / debit card via WorldPay
- Example of how your refund will be calculated if you had paid by bank:
|Price of returned product ||: ||USD ||19.99 |
|Less 20% restocking fee ||: ||USD ||4.00 |
|Refund ||: ||USD ||15.99 |
- If you had ordered your returned product as part of a package (i.e. products containing the words "Package", which would also include "Combo Package", etc.) or a promotion pack (i.e. products containing the words "Value Pack", which would also include "Extra Value Pack", etc.), the price of your returned product will be calculated as follows:
- Price of returned product = Price of the package or promotion pack - Total a la carte price of all the products in the package or promotion pack that you are not returning
- You may choose how you want to be refunded:
- Receive a credit that you may use to offset any future purchase from us (There is no expiry date for such a credit.)
- Receive a refund payable to the credit card that was used in your order if you had paid for your order via credit card
- Receive a refund payable to the PayPal account that was used in your order if you had paid for your order via PayPal
- Receive a refund payable to the bank account that was used in your order if you had paid for your order via bank
- You may also request us to return the products to you at your own cost plus a USD5.00 handling charge should you decide not to return the products after all.
If you have further questions regarding returning a product, please click on the "Contact us" link on our web pages.